Global Onco Care (“we”, “our”, or “us”) respects your privacy. This Privacy Policy explains what information we may collect when you use healzone.co.in or contact us for hospital matching, treatment guidance, medical visa support, or related coordination services.
1. Information we collect
We may collect information you voluntarily provide when you submit enquiry forms, call or message our team, email us, or request hospital / doctor guidance.
- Identity details such as name, country, and contact numbers
- Email address and preferred communication channel
- Medical enquiry details, reports summaries, or treatment interests you choose to share
- Travel-related details needed for coordination (for example attendant information)
- Technical data such as browser type, device, and pages visited (via standard website logs / analytics, where used)
2. How we use your information
We use your information only for legitimate care-coordination and communication purposes, including:
- Responding to enquiries and providing hospital / doctor shortlists
- Coordinating appointments, medical travel guidance, and documentation support
- Sharing relevant details with partner hospitals or doctors only when needed for your case
- Improving our website, response quality, and patient support experience
- Complying with applicable legal or regulatory requirements
4. Data security
We take reasonable administrative and technical measures to protect personal information against unauthorised access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Data retention
We retain personal and enquiry-related information only for as long as reasonably necessary to provide services, maintain records for follow-up, resolve disputes, or meet legal obligations.
6. Your choices
You may request access, correction, or deletion of personal information we hold about you, subject to legal and operational requirements. You can also ask us to stop non-essential communications.
8. Third-party links
Our website may contain links to third-party websites or tools. We are not responsible for the privacy practices or content of those external sites.
9. Policy updates
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date. Continued use of our website or services after changes means you acknowledge the updated policy.
10. Contact us
For privacy-related questions or requests, contact Global Onco Care at query@healzone.co.in or +91-8527981127. Our office address is FK-1, 1st Floor, Living Style Mall, Jasola, New Delhi 110025.
